The 2024 Edelman Trust Barometer reveals a new paradox at the heart of society. Rapid innovation offers the promise of a new era of prosperity, but instead risks exacerbating trust issues, leading to further societal instability and political polarization.
In a year where half the global population can vote in new leaders, the acceptance of innovation is essential to the success of our society. While people agree that scientists are essential to the acceptance of innovation, many are concerned that politics has too much influence on science. This perception is contributing to the decline of trust in the institutions responsible for steering us through change and towards a more prosperous future.
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In Italy, Business is seen as the most trusted institution for introducing innovations into society, scoring a 54 percent of Trust. This percentage is higher among high-income groups (61 percent) than among low-income groups (47 percent).
The perception that major institutions are not effectively managing the latest innovation is arising. In Italy and globally, there is growing consensus on the necessity for careful evaluation by scientists and ethicists, demonstrating the emphasis on the importance of regulation and the demand for certainty regarding the actual impact of innovation on our lives.
Mismanaged innovations are prone to ignite backlash, instead of making society advance. With breakthroughs like AI, vaccines, and green energy on the line, explaining the science and managing impacts is essential.
Business is most trusted to introduce innovation into society, with an emphasis on partnering with government. CEOs need to safeguard jobs and take a stand on emerging ethical concerns.
Scientists are still trusted—but increasingly subject to public scrutiny. To build trust in expert recommendations, explain the research, engage in dialogue, and harness peer voices as advocates.
When people feel in control over how innovations affect their lives, they are more likely to embrace them, not resist them. Listen for concerns, be open to questions.
Trust is based first on economic prosperity, evidenced by the fact that developing countries have higher trust levels than developed countries. Innovation can drive growth for all levels of society, resulting in higher trust in institutions.
A majority of respondents who believe that innovation is poorly managed think that society is changing too quickly and not in ways that benefit people like me.
Seventy-four percent say they trust scientists and peers, equally, for the truth about innovations; however, peers are more trusted than scientists among those who think innovation is poorly managed.
The findings from the Italian edition of the 2024 Edelman Trust Barometer were presented by Fiorella Passoni (CEO of Edelman Italy) who provided commentary alongside Francesco Oggiano (Digital journalist, Editor at large of Will Media, author of the newsletter Digital Journalism).
Methodology
The 2024 Edelman Trust Barometer is the firm’s 24th annual survey. The research was produced by the Edelman Trust Institute and consisted of 30-minute online interviews conducted between November 3 and November 22, 2023. Learn more >
28
Countries
32,000
Respondents
±1,150
Respondents / Country